Build the pause option into the cancel flow
Show it beside cancel, not instead of it. Billing resumes on a date the customer sees.
Step 6.1.4.2
Time: 6h
Done when
Pause a test account and confirm three things: billing stops, the resume date is shown, and the account is restored on that date. Give the three observations. (Proof: a list of the items.)
If this is a change to your product
- What must become true
- A customer can pause instead of cancelling: billing stops, data stays readable as stated, and the account resumes on a date the customer sees.
- Where it usually lives
- The cancel flow and the subscription settings at the payment provider.
- The trap
- Pausing in your own database while the payment provider keeps charging. Pause the subscription at the provider and confirm it in the provider’s dashboard.