Returns and the right of withdrawal

What we recorded

Read 2026-11-11 through a fetch tool that can summarise; only the 14-day rule and the digital-content exception were extracted, not the whole page. Goods or services bought online by a consumer can be cancelled within 14 days without justification. Exception: online digital content the consumer started downloading or streaming after expressly agreeing to lose the right of withdrawal by starting performance. Consumer (B2C) rule.

Claims that cite it

• EU consumers can cancel an online purchase within 14 days without a reason, except digital content they started downloading or streaming after expressly agreeing to give up that right. (moderate)