Stripe Docs: add a cancellation page to the customer portal

What we recorded

Cited by the play newsletter-cancel-reason-founder-reply. Read 2026-11-11 through a fetch tool that can summarise; spot-check exact figures. The portal can ask for a cancellation reason from a fixed list (too expensive, need more features, found an alternative, no longer need it, customer service, ease of use, quality, other with free text). Reasons show on the subscription, in Sigma and in the subscription.updated webhook. A retention coupon can be offered to deflect a cancellation. No data on how often a reply or coupon wins a customer back.

Plays that cite it

• Reply in person to every cancellation reason within a day